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Anonymous
Currently onboard the Brittany Ferry to Santander. Purposely booked a room with a window due to claustrophobia. Stated must have a window. We got a middle cabin! they were unable to move us which I understand if they are full but I had a full night without sleep. We are in shifts for meal times which no one is notified of till you go for food and ours is 8.30pm… I asked if it could be moved earlier as after what had happened, and again I’d be kept awake eating that late. They have absolutely no interest in helping resolve any issues from any customer. I watched the queues of complaints from boarding and everyone was sent away without sorting. Disgustingly poor service from start to finish.
1 year ago
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Brittany Ferries has a 1.6 average rating from 87 reviews

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