Until my last trip I was reasonably impressed with Britanny Ferries - based on around 20 years of using them. However if you have the slightest risk of making a late change (medical emergency or car problems) DO NOT trust these people with your money. Their use of amendment fees is fine - but their definition of "cancellation" charges is utterly scandalous - and partly obscured by stating - I quote - that "their terms and conditions were implemented years after our internal software was created" when challenged on the terminology. That really does take the biscuit!!!! The end result in my experience was that a move for 2 people in the most expensive cabins to just 1 person in the lowest cost accommodation resulted in being charged a very substantial "cancellation" fee on top of the original cost. You really couldn't make this up! And all this still under the same booking reference. Not a cancelation at all - just a change. The responses from the customer relations outfit then defend the utterly indefensible. I will never use these cowboys again - flying for us and our family from now on.