We made a return journey with our children and grandchildren in May 2023. We recommended the boat journey to our children but this was a completely different experience. The boat was badly laid out with no thought to children. The whole experience ruined the end to a pleasant holiday. The facilities for children were non existent. The soft play area for children was appalling and there was barely anything there. Even one member of staff apologised for the poor facility. Nearly all the games in the video area were out of service. This is a long crossing and there are no facilities to keep young children entertained. The journey was painful and unpleasant trying to entertain 3 young babies and children. Priority was given to adults watching the FA cup final so there was no entertainment for children. The boat is big enough to allow adults who can entertain themselves space to watch TV and provide a safe space for children’s entertainment. Why was there nothing in place? Regarding the disembarkation process this was appalling. It is not acceptable to have to wait nearly 2 hours with young children and babies late in the evening. We had screaming children in the car whilst they had to wait for a ridiculous random exit procedure from the boat ending in a huge queue for entry into our home port. We were a party of 3 cars and 1 car was lucky and took only 30 minutes despite being on the upper deck, one car waited an hour and one car had to wait over 2 hours. Why was no planning made after Brexit to ensure that disembarkation was improved? Why was a better and fairer system not put in place? Brittany Ferries and the Port need to invest in improving this ridiculous antiquated exit system. Why could the passport control not be simplified and take place on board or simultaneously on departure from France which was a much better experience. I am so disappointed as I recommended the service to our children but it was a disaster. I am still waiting for a response to my email of complaint nearly 28 days later.