Lied to and humiliated by a staff that had NO idea about security and choose to punish anyone who tells the truth and/or then complains. Having now been banned from Brittany Ferries for taking a useless and ignorant so called Customer Care to task (something they do when faced with facts!) I have started a page to highlight their lies and misinformation. In short, do NOT take a small multitool with you or they will first try and steal it and then when you object, they will make you wait until the last minute and lie about why. They will put a big red sticker on your windscreen tell you it is for security and then let you watch dozens and dozens of motorhomes caravans campers and other touring vehicles loaded with "huge kitchen knives pass by with NO reference to "dangerous items". Worst of all this is that they lie about "who" decides this regulation. It is NOT the port authority, it is them! and then accuse you of being out of order when you dare to complain! P&O (a ferry company under the same legislation I suggest) have told me it is ok as a foot passenger to carry on board, a pocket tool or knife as long as the blade is 3 inches or less. One would think then that a "Multitool" (leatherman) in the locked boot of a car SHOULD be perfectly acceptable to ANY ferry company? unfortunately no! you will be put into a special lane with the other "2" honest passengers and made to wait until the last minute before being put in exaclty the same car position as the cars that were simply, late arrriving but they will tell you, beforehand, it is a "special place where the security can monitor your vehicle"! this is utter rubbish as the whole deck SHOULD be under CCTV or it is a pointless system. It seems as long as you don't tell them, (lie) about your possessions, you can take a huge knife, corkscrew, bottle opener (I think we know why they don't want you opening your own bottles!!) on board because no one checks anything once loaded. It is a sham and completely lacks ANY security element, when you have the temerity to complain, you will be lied to and accused of things you haven't done because that is easy when you have a ferry monopoly on the main routes. Disgusting treatment disgusting so called Customer Care. You can read more on my pages "Bullsh tty ferries" (there is an "i" but it is offensive apparently! google it.