Shame you can't leave minus stars....The worst company by far I've had the misfortune to deal with during the present crisis. Other companies can manage to still be contacted, offer refunds as well as vouchers and give full refunds if asked. Brittany Ferries however take any balance owed even when there is no chance of sailing, make communication next to impossible when you don't accept the "compulsory" voucher and even when you manage to contact them through the very well hidden live chat will not give any indication of how long the requested refund will take. At best I would say they are using "sharp" business practice and at worst I'm sure they are breaking more that one law. Anyhow after a month trying to get the money back I've now raised a complaint with my credit card company and if that doesn't work sharpish I'll be banging them in small claims court.