I have been booked to travel with Brittany Ferries since December. Our date to travel August 18 On the B. F. website in mid June there was a note to the effect that our ferry would not be used for our route to Spain this year, however it was still being shown on the sailing schedules, and it still is today June 30. I emailed BF 6 times to question this, because they have shut down their phone lines. I HAD NO REPLY. On June 22nd they took my final payment for the trip.... Now £403 On June 30 they emailed telling me the sailing was cancelled offering a credit note or refund and with a contact phone number. I rang the number which was engaged so i put it on auto redial. The number re dialed 183 times and finaly connected to a machine which told me the office was now closed and explained how much my call had cost me. I completed the form online as advised to request a refund rather than a credit note. The next page advised me not to expect a reply for 45 days. My conclusion; I have at best been taken advantage of by. B. F. It seems they should never have taken my final deposit even if it does help their cash flow in these difficult times. I am left wondering if I will ever see my money back {bigger they are the harder they fall}. I have now had to make alternative arrangements and find the money again to do this. Be ashamed Brittany Ferries this is disgraceful behaviour. Ian Henderson