SHAMBOLIC CUSTOMER SERVICE Like so many others I am appalled at the shambolic (non) 'service' to customers. All forms of communication with the company are not fit for purpose. Last week I emailed Christophe Mathieu (CEO Brittany Ferries) and Nigel.Wonnacott (Head of Communications) about this. I emailed both of them again yesterday drawing their attention to all the bad reviews online. Neither have bothered to reply to either email. Is this Gallic arrogance? If they do not respond in full to my complaint in the next couple of days I will be making Simon Calder and all other newspaper travel writers aware of the company's total contempt for customers. And if by the remotest chance you do reply to my emails Mr.Mathieu and/or Mr.Wannocott don't try to pin the blame for all the communication problems being reported on Covid 19. Most of these are a result of very poor management, and you are both top of the management tree.