Really do not rate Brittany Ferries 'customer service' at all. They make changes without even telling the customer let alone asking them, expect them to find out by opening an attachment that is easily mistaken for a re-send of the original confirmation invoice, then don't answer emails and don't even get me started on the phone line which inevitably goes straight through to a flat 'beep' or else you get a hold message then left on listening to some irritating music with no indication of when - or if - you will actually be able to speak to a human being. And our complaint is pretty minor compared to those I've read on this review site - shame on you Brittany Ferries. I WILL NEVER TRAVEL WITH THIS COMPANY AGAIN.