I ordered a hat from the Brixton website, but it was too big, even though it was the same size as the exact same style of hat I have in a different color which fits perfectly. I emailed customer service several times and could not get a return shipping label for weeks. The return instructions on the Brixton website said that a return shipping label would be included, but it was not. I finally got a return label and sent it back but was not refunded. Again, I tried to reach out to customer service and eventually was issued a refund, but not until almost 2 weeks after they received the item back. I lost a significant amount of money because shipping was $13 which seems excessive for a small, lightweight hat, and I was charged an $8 restocking fee. Brixton makes cute, high-quality stuff, but I would never order from their website ever again. I would highly recommend placing an order from a third-party seller (i.e. Free People, Tilly's any other retailer that carries their brand) who offers free shipping and returns and has customer service that will actually get back to you.