They served a purpose for a good while, although incredibly expensive for the amount of data you get. Then they upsold to the 100gb package (which we took as their 45gb is just not enough for a family) - if you do this read, re-read and question the terms, the additional 55gb is for static webpages and email - who needs 55gb for static pages and email at an additional cost of c£50pm. Then when we tried to downgrade as the 100gb service was mis-sold, they wanted to charge a downgrade fee, (trading standards have been informed of this). All in all their service is slow, broadband is acceptable at best, with constant downtime, we switched to a wireless provider that delivers a far superior service, lightning speeds at a cheaper price.