*****DO NOT BUY FROM BROADBAND WHEREVER******
Absolutely appalling service. When initially setting up the service the Broadband Wherever salesperson was rude and abrupt to my partner on more than 1 occasion. Installation was delayed whilst they were trying to check the government grant and they were very pushy to us to get the sale.
After less than 1 month since installation our internet was barred saying we had used 101% of our 100GB/month allowance. This was after less than 12 days! We currently pay £65/month for 100GB and this is far in excess of what we would ordinarily use.
Not only that but they claim they are not allowed to tell us why or how this has happened but could "amazingly" offer us a bolt on 100GB package for an additional £75/month. So that would be £140/month for internet. An absolute joke.
Allegedly we used 37GB in 1 day even though we were out for most of the day and the only explanation that they could offer is that possibly it was 'a phone syncing to the cloud?'. GARBAGE!!!
This is a complete con. I would advise anyone thinking of taking up this service to find another company as I now have to go down the lengthy and arduous ombudsman route to try to prove what they are doing is a scam and I'm locked in to £65 month until then.
Don't be fooled by the sale pitch. They are happy to help until you are locked in to their contract then they just want more money.
You have been warned.
5 years ago
Broadband Wherever has a
2.7
average rating
from
15
reviews
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