I bought 160 pound draytek 2762vac modem/router from them (supposed to be a good brand), mind that I live in Greece, the router stopped synchronizing to the wan all of a sudden after a couple of months, I returned it and asked for a replacement, they told me that they wouldnt replace it but fix it, I was kinda infuriated by that because I did not trust their "repair guy" and wanted an trustworthy and they seemed to finally agree to replace it via the returning it to the company... because it took so long for them to repair it (back and forth asking for the status of the RMA) I decided to buy a replacement router locally, then after some time they told me that they fixed it!! I was dissapointed and told them that I spoke with the manager lady (cant recall her name ) and that she told me that she will replace it then after a few back and forth phone calls she agreed to return me the money and I told her that I would like to get an other more expensive draytek model (which was at the time out of stock) obviously by adding the extra cost from my side and told her that it doesnt matter I would wait (since I already have bought a replacement locally) I also gave them a list of potential modem/routers by draytek that I would be interested in (and for some reason all were out of stock despite being a mix of brand new a 1 to 2yo product SKUs) and told them to mail me if something gets in stock and dont worry if it takes some time, anyway after a month with 0 communication I found my old draytek (NOT a replacement unit) in my mail box and I was just dissapointed (I would give 3 stars if it had been only that) but the icing on the cake was (partially my fault for not testing it out because I didnt consider them to be that incompetent or scammers and also mainly because I already had a bought a replacement locally and did not need it) that once I tried it out (wanted to install it in warehouse which did not have internet access untill then) it just did NOT WORK, so they didnt fix it BUT THEY MADE IT WORSE (because when I sent it to them for RMA it just couldnt synchronize, probably some fault on the modem side but was perfectly working as a router and the USBs worked an everything else) now I cant even log in (obviously tried to reset it and to flash the firmware etc I am technicall and know my networking I tried even to ssh into it which worked but couldnt retrieve the logs) once I log into the router it just doesnt load the page(well only some HTML links which dont work such as "HOME" but anything else is grayed out and it has no leftside menu as it should), then the router crushes and then it shows me the login page again.... Not doing what you promised is one thing, but returning the item in an even faultier condition is just a scam! Mind that there couldnt possibly be the postage carrier's fault cause it was safe in its original box which didnt appear to have any external damage also the router is in perfect cosmetic condition... just shame on you 150 pounds wasted.... Thank god for brexit... (love you guys in england and the country in general but as far as customer service goes here in the EU we have 2 year warranties and if something especially small devices turn out to be faulty especially in the first months we get a brand new item back no questions asked! I bought it from them only because they were like 30 pounds cheaper including postage compared to buying it locally but I why they are cheaper and regret doing business with them, they seem big that's why I kinda trusted to buy from them but they are either a fake outlet that pretends to be big and is actually a small brick and mortar store or they just dont care about servicing small time customers... but they gladly accept their payment .... shame on you! )