Over the past 2 months I have lost connection multiple times, had speeds below 1mb/s and have not been contacted regarding formal complaint or compensation despite dozens of requests by email and through your customer service team. Your technical team are more than helpful at resolving the issues I have had, as an iscolated occurrence this would be acceptable but this has happened more than 20 times in the past 2 months. Each time I am met with a different excuse confirming that the problem is with Broadway and not my own fault. Sometimes the problem is resolved in minutes, sometimes hours, sometimes days! It’s not acceptable, especially in times when our reliance on a stable internet connection is so high.