Unfortunately we have just experienced poor service when our WiFi stopped working and we were without it for 5 days. Promises of call backs were not followed through - we had to go through the “switch it on/switch it off” syndrome numerous times with no success and eventually when the fault was diagnosed as a faulty router (Even though we had only had it for about 3 weeks!) it took time to get a new one to us and again we were not kept informed of what was happening. The broadband is certainly better than anything else available in our area and we have no problem with that -it is the service when it doesn’t work that we would like this see improved