I have awarded the five stars to the actual internet service, which is great, and very steady / consistent in terms of both download and upload speeds (although it took two or three weeks to overcome a problem with the signal dropping out during heavy rain). However despite some very helpful individuals (Michelle and Keith in particular), it took some effort to get the system installed after registering my interest, and a number of my neighbours appear to be having the same difficulty - calls not returned etc to move things forward. Not sure what the problem is but it appears to be holding back what is otherwise a great service.