My experience with Brocrates was awful-I would give negative stars if possible. They misrepresent the actual items included in their gift sets & do not ship in time for date that is promised. Their customer service offers no resolutions- you’re just stuck with whatever they decide to send. On June 5th, 2024 I placed an order for the “ Father’s Day Craft Beer Medley Gift Set” for my son. As shown on the website, the gift set was to include 6 bottles of craft beer and a lovely Father’s Day themed chocolate chip cookie cake. But instead of the decorated Father’s Day chocolate chip cookie cake, the gift set received by my son included a small bag of oatmeal cookies & instead of bottles of beer, they substituted cans. You can see in the pictures below the difference between what was represented in the website picture vs what was received. When I emailed customer service I was told that they have the right to substitute items of equal or greater value. I replied to them that a small bag of oatmeal cookies is in no way equivalent to a customized Father’s Day themed chocolate chip cookie cake and that the cans of beer shipped were not equivalent to the bottles shown on Website. Their final response was that these substitutions were in compliance with their “substitution policy” and that I was not entitled to any refund or compensation. In addition, delivery of this gift was promised for the Friday before Father’s Day, however, it was delivered 6 days late. Beware of this company’s policies!! They bait & switch- a total SCAM!! You can see the difference in the website representation vs what was sent in the pics below.