The entire experience was AWFUL. I ordered a box for my husband for our anniversary. At first it said it was coming but was damaged. UPS said they received the box damaged when I first called them. Then the package just never showed up at all. Bro Crates customer service is a joke! They were very snarky and condescending. I even had to do a 3 way call with them and UPS and UPS told them the package was not coming but Bro Crates refused to give me my money back. Luckily I was able to call my credit card and they did a fraud investigation and refunded me my money. Lesson learned never use this company again. The picture below is what’s showing a month later!