Please do not stay here. Hilltop Anand-Ville property. We are writing to express our deep disappointment with our recent stay at the HILLTOP ANANDA-VILLE cabin and request a partial refund, but we received nothing. We encountered multiple issues that severely impacted our stay. The cabin was uncomfortably warm at 88 degrees despite our efforts to regulate the temperature as per instructions. Additionally, there was water on the ground floor directly under the malfunctioning air unit, which worsened throughout the evening. We placed 3 waste baskets under all the water drips from the lower level ceiling. Throughout the first night, the ground floor was 84 degrees, with the third level hitting 90 degrees. This was extremely uncomfortable for our party of 18 people, including a newborn baby and a one-year-old. The next morning, the situation escalated, with water dripping steadily from the light fixture. We called management EVERY 30 minutes, unsure when the office opened. Finally spoke with someone in management. We were instructed to keep the unit on and set all temperatures one degree off one another. We were also told someone would come to the property. By 4 p.m., NO ONE came to the property. We walked around the outside of the house and discovered only one (1) A/C unit on the right side of the house was functioning. We CONTINUED to call the management company. We started calling the management company for assistance using three different cell phone numbers, hoping one of the calls would get a response. Finally, we did reach management. We reported that only 1 A/C out of 3 were working. They said someone would come to the Hilltop Anand-Ville property, but they never arrived. As an alternative, we were offered a smaller cabin called The Beehive with only 6 bedrooms. We moved since the A/C was working there. The BEEHIVE cabin had a broken shower in one bathroom, one bedroom’s bedding was filled with pubic hairs, and other items I will not mention. The blankets and pillows were gross. BEEHIVE cabin was full of roaches, unlike Ananda-Ville, which had no bugs. Beehive Cabin has not been treated for pests/bugs in quite some time. We were disappointed (and very uncomfortable) that the accommodations we had reserved and paid for were not provided, and the overall handling of the situation fell short of our expectations. We requested a refund of $3000.00 covering the difference between these two properties and got nothing. We will never stay there again.