Amazing customer service I was looking to purchase a watch I had seen online. Vlad kindly answered my email quickly. However, I hit the pause button since I am not in London, and wanted to read the reviews before making a large purchase .unfortunately, I read many unkind and worrisome reviews. Vlad heard my concerns and got Serena the fine watch and jewelry manager involved. She emailed me multiple ways to contact her if the need arose. She explained how they are the flagship store, and proceeded to send me videos and pictures of the watch. Serena made sure to answer all my questions about purchase, return and everything in between with kindness,honesty,patience and professionalism. If the watch ever goes on sale in our price point I wouldn’t hesitate to buy it through Serena.