Absolutely horrendous online shopping and customer service experience! Have wasted over an hour in the last 3 days trying to get BT customer service to answer the phone. No replies from lengthy emails or attempts to contact on social media. Horrendous! Spent hundreds of euro on two recent online orders. One of which was a wedding present gift voucher ordered on December 26th for a NY eve wedding. It still has not arrived 12 days later and the wedding has long passed. How long does it take to get a voucher in the post ! The next online order arrived damaged. It was also a gift which cannot be used obviously. Sent a lengthy email with photos of the damage to which I have still not got a reply days later. What is going on Brown Thomas ? Beyond frustrating and unacceptable.