What a difference a day makes. Came to the Chanel make up stand yesterday and asked for a particular product which was sadly out of stock. The woman did helpfully write the product name down for me but I left empty handed. We returned the next day to see if they had restocked. Wonderfull customer service. We were assisted by Alan who patiently and carefully found a range of alternatives in a range of their products with excellent explanation of the differences. I felt he really listened and understood my requirements and persisted until he found the perfect product for me. Attentive but not pushy. Perfect customer service. I have left with a perfect lipstick that I would not have found on my own. Perfect customer service Alan, thank you. A credit to your store. Caroline and Nina