I ordered a bag online and paid extra for express delivery to Northern Ireland. A completely different bag was sent. I had ordered a denim patchwork one and was delivered a little black one which also smelt very funky. I could have forgiven the mistake but it has proven impossible to contact customer service and so it cannot be rectified. It is also virtually impossible to return items from Northern Ireland and is not possible at all for me at this time. I am having to go through PayPal and will obviously never use them again. I expected more from Brown Thomas.