I ordered a Mulberry bag on 22nd September at the cost of 1000 euro. I paid the additional fee to have it delivered by express. It was a Birthday present. When i contacted to tell them it hadnt arrived they assured me it would within 48hrs. When after this time i contacted them again they stated that the package was lost and they were launching an investigation. In total now i have contacted them 10 times. It is now three weeks and still no bag in spite of them saying they had sent a replacement by express a week ago. Yesterday they said they were looking into a replacement. Clearly someone is not telling me the truth. The item is in stock. The phonelines are not taking calls and they are not replying to whatsapp. So i find myself 1000 euro less off with no bag and no response from Brown Thomas! I wish i had have purchased from Mulberry directly.