I have had two back-to-back issues with Brown Thomas, and I am incredibly disappointed with how they handled both. The first issue was with order #5886019. This was for an item of exceptional value, which I was excited to purchase. Unfortunately, the order was canceled without explanation shortly after I placed it. No effort was made to offer an alternative or compensate for the inconvenience caused. The second issue has been even worse. Order #5892110, another item of great value, was claimed to have been dispatched and handed to An Post for delivery. However, after waiting days and contacting An Post directly, I was told that they never physically received the parcel, despite what the company claimed. The item is now out of stock, and I am unable to get it elsewhere at a comparable price. Both experiences have been incredibly frustrating, with poor communication and no proactive solutions offered. This company seems to have serious issues with inventory management and fulfilling orders, and they don't seem to value their customers' time or trust. I would strongly advise caution when ordering from this company, especially for high-value or limited-stock items.