We were true Brute Force fans until our last engagement when we needed to order new shells to replace the ones we had that had worn down. We didn't need the fillers but only the shells. When our order arrived, 5 of the bags were the Scout size instead of the Athlete size, so, they were too small. And, we got a large stack of fillers that were too big for anything we had, so, they weren't really usable even if we had ordered them (I'm still wondering if they actually charged us for them). I was willing to own that we MIGHT have made a mistake and got the Scout size confused with the Athlete size bags but all we wanted to do send them back and get the Athlete size and that's where we hit a road block. All communication just stopped. We dealt with two different people in the process and both just stopped returning emails and calls. We spent about $1K on shells and we have 5 of the 12 ordered that are too small for the fillers we have, so they aren't being used until I can find fillers that fit from another brand. The product is great but our experience with the company and customer service left us with no choice but to look for another brand.