BUK-15742617. I advise everone to avoid BudgetAir and especially their travel insurance cover by REFUND PROTECT. Our flights in S. Africa booked in early february '20 could not take place as South Africa closed its borders due to Covid-19 We took BudgetAir's offer of Travel Insurance and made a refund claim based on this situation was TOTALLY beyond our control as one of the conditions in Refund Protects reasons in their policy for refunding us subject to their discretion. THEY REFUSED TO REFUND and have refused to state their reasoning. Someone should take these charlatans to court - I have submitted the details to the UK Ombudsman service.