What they are doing is called stealing! They have been refunded by the airlines but refuse to give customer back their money. I have had to take legal action. They still have been lying to me about sending refunds that never seem to clear my bank. Yesterday I asked for the bank confirmation of the refund and guess what they didnt send it. So I have now proceed with a warrant to enforce the judgement and get my money back by force. It has been nearly a year since my flight was cancelled and I still have not received my refund to this date. The airline Air Austral sent me a confirmation that they sent the money to Budgetair since 22 June 2020! I received an email in September to say that the refund was actioned. 10 days later I told them that I have not received it, they told me it was down to my bank to release payment. The bank investigated this matter for 6 weeks and confirmed that the refund did not reach my account and advised me to ask for proof. Proof was never given and they kept telling me that the refund was done and that was that. After sending several emails chasing for my refund, I decided to open a court case in order to retrieve my money. They did not respond and eventually the case escalated to judgement in January 2021. I suddenly got an email from Budgetair confirming that their automated payment system was not working properly in September and the refund was not actioned! They asked for my bank details and I reminded them that they now had to pay me the court fee and interests on top as per the judgement notice. Two weeks later another representative messaged me to ask for my bank details again🙄 Last monthI received an email from another agent asking me to call them so they can assist me further with the refund. I phoned them just to be told the refund is still in process. I have been hearing this since March 2020 when the flight was cancelled! I have used Budgetair several times before, but after this nightmare and the amount of time and money I have invested in trying to get my money back, I would rather spend the extra money and book directly from the airline. I WILL NEVER USE THEIR SERVICE AGAIN