BEWARE of these big SCAMMERS. I booked a flight with them and purchased premium service package. It was mentioned with this service package, there is no charge for cancellation and changes. However closer to return flight time i requested them to change my flight but they came back with big charge in the name of fare difference even though i selected various alternative days. Then i asked to cancel, but they said wont get back any amount due to ticket rules (never specified at the time of booking). However fortunately the flight was cancelled by Airline so these scammers started sending email to accept an alternative flight. It was 17 hours journey with 2 changes in comparison to original flight of 11 hours with single change. I was never going to accept it but while reading this email accidentally clicked on confirm change button, which landed on their website. It didnt take any further confirmation there and simply presented a message thanking about confirmation. I right away wrote to them through their contact form online about this and asked them not to consider that acceptance. I received the acknowledgement of that email. After an hour they sent confirmation email response for which i replied again not to consider my acceptance as that was accidental click. Tried to contact them through their chat tool online (no direct phone number of these scammers) but it was closed that day. Contacted them again next working day but was told that i have confirmed the acceptance therefore ticket is issued so now i have to pay for cancellation or take that flight. This was most frustrating experience ever had with anyone. Avoid buying any ticket from these scammers as they might give you a good deal in the start but would come up so many hidden costs for any flight changes/cancellations afterwards. The customer service is also pathetic and you will never be able to speak with any human. The chat wait time is also long and the agent would end the chat on his own if he get bored of your problem. AVOID THEM OR FACE THE FRUSTRATION LATER.