I can't put into words how upset I am. This is a giant scam. Had a flight booked Aug 22 - Sept 5 and was flying somewhere to get surgery. My surgery was cancelled as the hospital was full due to COVID. I absolutely could not contact a single person at BudgetAir to ask about flight changes. There's a super useless "chat bot" that never seems to help. I got through to a few "agents" who asked what my question was, once I told them I needed to change my flight they would disappear. I probably chatted with 40 agents with them dropping off. I figured I had lost my money and was so choked but felt helpless. They don't answer emails and they DO NOT HAVE A PHONE NUMBER. Now that it's November, I have a new date for surgery and I tried booking through the chat bot again to get a new flight (hoping maybe they would honour past flight that I tried cancelling numerous times as I had proof) This time, a guy named Vaishali was """"helpful"""" and said "yes I can book for you, Dec 15-31 but flights are more expensive so you would have to pay a fare difference as it's Christmas time" and I figured as much, so he happily charged me $170 of a fare difference, and said there was a $70 administration fee. I figured well I'm already this far along and now someone is finally assisting so, ok. I paid. He said an eTicket would be emailed to me within 24 hours. Within this time period he sent me an email saying there is a ‘change fee' of $79 as well. I was like WTF? I've already paid $240 in extra fees. Now you're tacking another one on after I've paid? And I thought grrrrrr they've already got a bunch of money but OK HERES ANOTHER $79 (you can see how they send links through to request more money). And then he says eTICKET will be provided within 24 hours. AND THEN I GET ANOTHER EMAIL saying "actually the $79 is for inbound and $79 for outbound as well. We need another $79. And then I called him out saying this is absolutely a scam, why on earth wouldn't you tell me this all up front. You've had multiple opportunities. How am I to know that if I pay this THIRD payment that you won't turn around and ask me for another? He said "ma'am we cannot book your flight until you pay this" so here I go again and pay $79. And now it's radio silence. No eticket. No emails from Vaishail. Nothing from BudgetAir. It's been days. No one speaks to me on chat. I've been scammed out of even more money than my original ticket. I'm horrified. Disgusted these guys aren't shut down.