They are scammers and wont return your money 100%. It went from them saying a refund will be issued.Then the refund became a voucher only and they then requested i contact the airline for a refund. The airline had nothing to do with the refund as this was just to put me off. Then they asked me for written proof, from the airline. Stating the refund can only come from budget air. They then went onto to deny any refunds. They will have an excuse for everything and have no telephone number to call them. The only way to contact them is to stay on waiting, all day long and be disconnected about 10times on there chat. DONT USE THEM !!