Useless and unprofessional. Needed to change/cancel a flight 4 days before departure, website says if it's such a short notice to call them. Phone number nowhere to be found. First advisor (or a humanobot by the way they speak) on the annoying chat first proceeds to give me a number to a random unrelated airline, then finally says there's no number for budgetair. Second advisor gives conflicting information about refunds, both take ages to reply, speak in codes and shortcuts, don't answer your questions at all, lie and suggest that you're the one trying to manipulate them. Filed a formal complaint, no answer. Avoid!