I booked a flight costing 429 GBP. I have booked many flights over the years and never made a typo - particularly because I use "Auto Fill" in Chrome, which fills in my name and address for me. On this occasion I was very surprised to see that I received a ticket with one letter incorrect in my surname. I immediately wrote to Budget Air to ask them to remove the incorrect letter from my surname, but they refused. They said my ticket was non-refundable and that I would need to book a new ticket, therefore losing 429 GBP (524 USD). Obviously this is completely immoral and not acceptable. So, I called the airline in question directly and they corrected the typo. As it turns out, I would have been able to do this at the check-in counter as well. Budget Air not only gave me false information about changing the incorrect spelling, but they also refused to let me speak to management about the issue. This experience shows they are NOT to be trusted. I will not be using them again and I would advise everyone to book directly with an airline or use a different agency.