Don't book with them. Book with the airline direct. Airline can then resolve all your issues directly. If you book with BudgetAir it becomes their responsibility to resolve your issues and they couldn't care less, are not capable of doing so and don't want to try. They'll just say that everything is the airline's responsibility, whilst the airline will just say everything is the agent's responsibility (which it is) and you'll end up getting bounced around between the two getting no help. They misleadingly sell tickets with no baggage, claiming it can be added later when in reality all that can be added later is expensive excess baggage. Adding a simple checked bag requires a change of ticket type. Airline says this is possible and have issued a telex explaining this to BudgetAir. BudgetAir refuse to carry out the changes to the ticket that the airline say are possible. They refuse to contact the airline to find out how to do the thing the airline says they can do. They can't even pick up a phone and call the airline. What kind of travel agent can't talk to an airline? They admit that they are not using the correct booking system to make changes the airline say are possible. They are not able to provide the level of service you need because they aren't using the right system. They arranged to call me, despite initially saying they have no phones. Agent calls me at 01:30am when I am highly likely to be asleep (and let's be honest they knew that which is why they chose to call me then so they didn't have to speak to me but could pretend they tried). Ask for call to be rearranged for working hours, am told this will be considered, but it doesn't happen. Upon chasing am once again told they have no phones. A travel agent with no phones at all anywhere in the building. If it were true it would be clearly unprofessional but it's clearly a lie, because someone managed to ring me at 01:30am. Then the airline made a change to the itinerary. I am told by the airline that the ticket can be cancelled by BudgetAir for a full refund, if I don't like the itinerary change. BudgetAir refuse to cancel ticket and provide refund. They refuse to ask airline how to do this as per the problem before where they apparently don't talk to airlines. The airline have informed me someone has accepted the change in itinerary. It wasn't me, I'm guessing BudgetAir did that without asking me.