Less that 1 star!!! do not book with them, go directly to the airline. My flight was changed - which I was happy with, but BudgetAir did not change the ticket to show the new flight/airport details - so I cannot get on the flight!!! No contact number and the chat option is just a robot - no human available to speak to. You can only contact by email, where they hand you over to another person then another person then another person and so on.... They don't understand clear instructions and you constantly deal with another person who doesn't understand what you are trying to explain. Something extremely simple. BE WARNED - so much unnecessary stress and issues. BOOK DIRECTLY WITH THE AIRLINE