3 December 2023 purchased a Virgin Airline ticket - £941-38. AFTER purchase was told the cost had increased by £400, but I would be refunded in 5 days to two weeks. In the meantime I purchased a second ticket with them as they were refunding me for my initial purchase. We are now end of JUNE 2024!! Nothing received. I kept querying and was told the matter was with their PAX team who specialise in this. Travis is a robotic voice who will only answer your specific questions. FRUSTRATING as there is NO CONTACT number to call and actually speak to someone. A different person send you emails every time and I waited SO long to get a positive outcome that I missed the 90 day deadline to enable Credit Card company to look into the matter. Perhaps this is their TRICK.... ..6 months and nothing. DO NOT use Budget Air! You may receive your tickets promptly but ANY hiccup could turn into a nightmare like mine. There is a Travel Agent called Budget Travel- easy to confuse the two, but they are different entirely. My entire holiday was compromised by not having the extra funds to enjoy - so quite honestly Budget Air UK - you are FIRED!