I am writing to express my deep dissatisfaction with the service my mother-in-law received from BudgetAir regarding her recent travel plans. Her original flight from London to Lahore, scheduled for August 7th with a stopover in Istanbul, was changed without adequate notice or consultation, causing significant inconvenience and distress. Initially, her flight was rescheduled to August 7th with only a 45-minute stop in Istanbul. We contacted BudgetAir multiple times to express our concerns about the impracticality of such a short layover, which would likely result in her missing the connecting flight to Lahore. Despite our efforts, no one from BudgetAir addressed our concerns, and the flight was changed again. The new itinerary involved a flight from London to Antalya with an 11-hour stop, followed by a flight to Istanbul with a 1,050-minute layover, and finally to Lahore on August 8th. This itinerary was not feasible as it required a Turkish passport to travel to Antalya. Since BudgetAir was not respodning, this time we contacted Turkish Airlines, we were informed that the mistake was on BudgetAir's side. Ultimately, we secured a new ticket, and she travelled on August 9th, missing her son’s wedding due to the two-day delay. This experience has been incredibly disappointing and has caused undue stress and emotional distress to our family. The lack of communication and the unprofessional handling of the situation by BudgetAir is unacceptable. I request a formal apology and compensation for the inconvenience and additional expenses incurred due to these changes. I hope BudgetAir will take this complaint seriously and improve its customer service to prevent such issues in the future.