HORRIBLE. DO NOT BUY! SCAMMERS! I booked a ticket through their website, having checked and double checked that the flight information was correct, I decide to book, even though this was my first experience with them, and it will certainly be the last, the itinerary was London Berlin, Berlin London, 1 change in each, arriving the same day of return. When I go to check out, it clearly stated in case of refund a percentage of the ticket will be refunded (what percentage they don't state), so I go ahead. When I get my confirmation after many hours, I get a COMPLETELY DIFFERENT ITINERARY FORM THE ONE I HAD PURCHASED. I try to change the date on their website, but their site wouldn't allow any changes as it wouldn't even load once you clicked "check my bookings". I call them the next morning, having only been maybe 15hours since purchase, to see if I can get an exchange on the return flight, I was expecting a 30-50£ extra on top for this, what they came back with was a £440 fee for changing the return flight to what I was buying in the original itinerary. They gave me no options but to cancel, even suggesting I buy a separate return flight ! The original ticket was only £180, a return flight one way is £140! and they had plenty of return flights on their website, they could have easily changed my return, even after I explained it was not what I had bought! DO NOT BUY, PLEASE SAVE YOUR MONEY AND GO TO A DIFFERENT BUDGET AIR SITE!