*** CHEATS AND UNPROFESSIONAL STAFF *** I recently booked a flight ticket with budgetair.co.uk and requested for a date change on 01 November. The received a response two days after from their agent Ram, advising the fee (airline fee £30, fare difference £5 and admin fee £55). Couldn't believe that the admin fee was higher than the airline cost. Offer you cheap rates on the website, while charge you a premium with admin fee. Having no other option, I reverted back saying I wish to proceed with the change and didn't hear from them for the last 4 days. I called the reservation line today at 13.50 and spoke to Paul. Paul checked and quoted me (£60 airline fee, £10 fare difference and admin fee £55.00). I said this is ridiculous as Ram emailed me saying airline fee is £30.00 and you are now quoting me £60.00. He was silent for 5 minutes, without asking my permission, put me on hold for another 5 minutes and came back on the call saying, the airline fee he quoted was wrong and hence it will be the same as what Ram quoted though the fare difference was extra £5.00. I said I will not pay the extra £5.00 as that was a delay due to Ram not getting back to me in the last 4 days. Paul said he would need an authority from his manager who was on lunch and will be back in the next 10 minutes. So he requested me to call back in 10 minutes. I tried the phone line only to hear the message that "their offices are closed now" !!! (Yup!! Exactly, I felt the same way you feel now!!) Paul was too interested to go home on time, than assisting his customer on the phone and had the work ethic of lying about manager being on lunch, so he could get rid of me and go home!! Can't believe staff like such work for any company, unless they all work on a "BUDGET" which justifies their company name!!!