I gave them one star because I couldn't give them less. I Booked a family ticket, and an hour later I asked my cousin to book through budgetair as we were taking both of our kids on holiday, so we can fly together. Before the end of the day . I received a refusal, because the airline gave budgetair the wrong ticket pricing, while on the other hand my cousin received a approval confirmation for the exact tickets and same fares , even though he has booked his tickets over an hour later than mine. Thanks budgetair for ruining the kids holidays And thanks for taking my money and leaving it in your bank account for seven days.