What an absolute shambles this firm is! Nearly ruined our New York trip. A simple name change (Dave to David), that should have taken a few minutes once Budget Air had notified British Airways of the need to change nearly turned into a full cancellation and re-booking simply because their "procedures" took time. As it was, had they managed to initiate the change, they would have charged me over £100 for doing so (where is the justification there too?). British Airways said there was no excuse for the delay in doing this and that they would make the change as soon as Budget Air requested it. They never did. We ended up turning up at the airport on the day, going to the British Airways desk and within 15 minutes and at no charge, the job was done. Thank you British Airways - great service. Budget Air you have no idea the stress you cause your unfortunate victims just because you are greedy b******s who couldn't organise a p*** up in a brewery! 6 phone calls to your firm in one day, including 3 to your emergency telephone number, none of which were answered and all simply dropped out after 20 minutes on each occasion indicating the type of customer service you offer to your customers. I can honestly say that this has to have been one of the worst travel booking experiences I have ever had in my life. Needless to say, you won't be getting my business again nor anyone else's if they read this and have any sense. You don't deserve to be in business and to be honest, you shouldn't be - hiding behind a Dutch company registration so you don't have to belong to a customer protection body such as ABTA, as you would if you were based in the UK. Rip-off. Stay clear. Never again!