Read my review before you book with Budget Air OR Thomas Cook Dissatisfied is an understatement with this excuse of a website they should change their name to fudge-it air.com. I booked two tickets to travel to Morocco with my wife, unfortunately just before we were due to travel a close member of our family passed away which was totally unexpected. We cancelled our arrangements immediately. We contacted this waste of time of an organisation who advertised the flights for Thomas Cook and informed them we were unable to travel and requested a refund of the taxes we had paid which we are entitled to they confirmed they will issues the refund (the request was put forward on 22nd January 2019, today is the 20th February) to date we have not received any refunds from Thomas Cook or Budget Air. HERE COMES THE INETRESTING BIT!! The refund for the taxes amount to £86.40p, to date I have spent £70+ chasing this refund. All the calls you make to this “organisation” are charged, you may ask yourself “should have sent an email”, well we sent a number of emails and we have received 1 response from them claiming they are looking into it. I should have called Thomas Cook to complain right? WRONG Thomas Cook are not interested in this instead the lady I spoke to informed me I should have booked directly with them, what kind of nonsense is that. If that’s the case stop advertising with these shabby websites. It has now become a matter of principle, the refund amount was not a huge amount considering what we paid, however the way they have come about the after service has led me to write this review. Read your own reviews about Thomas Cook they also have a 1 star rating on Trustpilot. Budget Air reviews are questionable to say the very least, read the reviews, look at the profiles of the “people” leaving these reviews and make what you want of this. I will clarify the call charges are from Budget Air not Thomas Cook. I will continue to update this review.