DO NOT USE - TERRIBLE CUSTOMER SERVICE I booked a flight approximately six months ago with Budget Air, the airline they used was Jet Airways. With the issues Jet Airways are having, they have been emailing me for the last few weeks with cancellation and rescheduling changes. I have been attempting to contact Budget Air for over two weeks, I have called their customer service number every day, at least four times, and been on hold for over 20 minutes each time. I have sent seven emails, to receive one reply with a different customer service number, which again got no response. Finally today someone answered, to confirm yes the flight was cancelled, and they would contact me at some point within 24 hours to discuss if I'm entitled to a refund. My response was not particularly kind!!! Why would I not be entitled to a refund when they have booked my flight with a company cancelling most of it's flights for the last month!!!! I am now waiting to see if I will receive a refund, whilst hoping the prices don't go up more for my flight in a week!!! USELESS CUSTOMER SERVICE, POOR COMMUNICATION - AVOID