Budget Air has scammed me. My friends and I purchased a ticket which included two flights. The first flight turned out to be non existent and merely an overpriced car transfer. When we were checking in baggage for our second flight, we were told budget air had not completed the payment. We called the company immediately and were told to purchase baggage which we would be refunded. As we had already payed for luggage in our original purchase. A month later and no refund has issued. We emailed the receipts on the day of the flight and received no reply. We have called the company many time, the result being either a promise to be called back within 24 hours which has never been fulfilled or no answer at all. I am disappointed with this airline, mostly for its poor customer service. Overall this experience has been terrible and a waste of time. I advice anyone looking to book ‘budget’ flights to look elsewhere as this has only caused my friends and I to waste money on company which enjoys scamming its customers.