I bought a ticket, and waited for a confirmation email which did not arrive. I called budget air, who told me my flight had been cancelled. They didn’t tell me, I had to find that out for myself. They said the airline had cancelled the booking due to the fare no longer being available. (later called airline who said fare was available) They said they would refund me, within 10 business working days. An annoying conversation about why in 2019 it needs to be 10 business working days. And told me to book another flight. As if! As if I would so any such thing with them. Still waiting for promised written confirmation that they will refund me - which I know I am not going to get. Have used an online complaints resolver tool now, as have called them many times but eventually I am cut off saying their agents are busy. I have emailed. I have registered on their site to send a complaint but the page says ‘oops try again later’. Horrible experience, and very shady indeed. It may take the ombudsmen to get my money back. Never ever book with this agent.