I do not what their game is but they are worse booking agent I have ever used. I fly atleast 20 times a year and always source flights through sky scanner and always straightforward. I sourced a flight from Athens to Düsseldorf and reserved seat 6F. I booked through Budget air who quoted £178. Later that evening I had email to say my booking was cancelled. I called them to be told that I failed fraud verification. I contacted my card provider who said they had no issues and that £214 had been claimed by Budget air. I called budget air who still Insisted I’d failed fraud verification to which I asked “what verification” as if my card provider cleared payment then there is no further verification. I booked flight direct with Aegean Air and reserved same seat 6F. I sent Budget air a strong email accusing them of fraudulent trading. The following day they emailed to say it was not fraud verification but that there was no flight availability, which is false as I booked same flight and same seat. Do not take a chance and book through them as I could afford to book another flight and wait for Barclaycard to block payment and recredit at a later date... not all young families could do this. I run 6 companies with 3 merchant accounts and an FCA licence, there is no explainable reason for how they behaved and I just advise to book through a reputable broker or if possible direct with airline.