Absolutely useless company - DO NOT BOOK. Due to death in the family I had to change the flight - guy called Donald based in Singapore seemed to be helpful and friendly at first, managed to find a change for 100 pounds and promised to call back within 2 hours to confim - never called back! I was waiting all day! When I called back - lines were closed. I then emailed them requesting call back - never got it! When I called next day he wasn't there and another agent told me the change would cost me 370 pounds! I asked for manager - wasn't available on Sunday. When I called on Monday, manager would not speak to me! Agent promised for manager to call back - never did! When I contacted airline directly they only charged me 100 pounds forthe change! Not only Budget air knowing my devastating situation did not take any consideration but also were trying to make money on it! Absolutely disguisting attitude. Would never book again even if I had to pay double elsewhere.