We bought 4 tickets to Brazil with all passengers departing on the day but coming back to London on different dates. Budgetair changed our flights a number of times, which was not a major problem. We were supposed to fly out from Governador Valadares (GVR), go to Belo Horizonte (CNF) and then catch a flight there to Lisbon to finally make our way back to London. However on Friday 27th December they sent emails changing our departure city, our journey now starts at Belo Horizonte (CNF) instead of Governador Valadares (GVR) which is 313.5km away! Every time they sent an email with changes there would be a button to confirm said changes, but this email I received didn’t have a button. I tried to call them on Friday when I saw the email but couldn’t get through. Called again on Saturday and couldn’t get through. Sent an email. Called a number of times on Sunday and after explaining the situation each time, I was put on hold and/or then they would hang up. After a long time and asking not to be put on hold, one of the workers said I had confirmed the change. How would I confirm a change like that? 313.5km away? The email they sent me also stated: ‘Please note that you don’t have to confirm the schedule change’. I asked to speak to a manager and he said one wasn’t available. Then said it was my fault, that I should have called earlier and to call back in 24 hours. He then hang up. Called again and another person said that the change was because there were no flights available for that day from GVR airport. Immediately I checked online and whilst on the phone I informed them that there were available flights including one being sold by BudgetAir! Again they hang up. My sister was trying to call them at the same time and one helpful worker agreed that a change of city 313.5km away couldn’t have happened. Said he would change it and email the e-tickets with flights departing from GVR in 24 hours. Couple of hours later I get a call from them saying they needed me to confirm that all flights would depart from CNF and nothing could be done. I said that was not ok since I paid the tickets to depart from GVR and the company had to honour for a service that I paid for. He pushed me to get a refund, with 4 days before we depart, but it would take at least 10 working days for the money to get back to my account and I wouldn’t be able to book with another company with the same arrival date in Brazil. We have quite a few events and other internal flights booked and would not be able to reshuffle them. The worker said they would try to solve it in 48 hours but I said I couldn’t wait and couldn’t continue to be on the phone trying to reach them for hours without any success or getting my emails ignored by them. I then received an email saying that I should contact the airline and solve my issue with them directly and that they had proof that I confirmed the change, which I didn’t. Since I pointed out that the email with changes I received had the ‘Please note that you don’t have to confirm the schedule change’, they stopped answering my calls and will not answer to any of my emails. As I said before I just want they to honour the service I have paid them to provide me, a departure city 313.5km away cannot be considered a minor change! After buying our tickets almost 6 months before so we could plan our holiday properly I and now, with 4 days before we depart, trying to solve something that shouldn’t even be a issue, since we paid to depart from GVR. They are now trying to sell me tickets from GVR to CNF. What a joke! Proper scam.