Trust me...use BudgetAir ONLY if you REALLY REALLY have to!!!! (I won't be using them EVER again, even if they quote the cheapest flights!) Here's why... Around August 2019 I booked a flight for myself, my pregnant wife, my mother and my son (who will be exactly 1 year old when we travel)) from London (UK) to Cebu (The Philippines) with a short connecting flight via the capital Manila (as they don't fly direct) for March 8th 2020. I was emailed a few days ago by Philippine Airlines to say our main flight from Manila to London has been brought forward which means we are now going to miss it because our connecting flight wasn't changed and that will arrive nearly 2 hours AFTER our main flight leaves Manila! I phoned Philippine Airlines and they were nice stating that we can be moved onto the earlier connecting flight without ANY extra charges as they changed the main flight time. However, because we booked through an agency (BUDGETAIR.CO.UK) they cannot amend the ticket and I need to ask the agency to change it. OMG, what a nightmare!!!! First I tried phoning them and was getting no response from anyone even though I got connected to their system! I had to give up being on hold after nearly an hour as I needed to go to work. So I filled in their form on the website (which states I would get a response WITHIN 1 day) explaining a small amendment needs to be made. I didn't get ANY reply! I then tried phoning again the following day, and once again waited too long and had to give up waiting, so I sent ANOTHER message via their website. The following evening I finally got a reply, but they didn't answer ANY of my query! It was basically a generic reply stating their call centre was busy and if I still needed a reply to a query I need to reply to that email! So I did reply explaining for the 3rd time!!!! The response I got was not helpful IN ANY WAY, all I got was a message stating that any changes made to our booking would incur the following fees: Airline fee of £200 (PER PERSON - there are 4 of us, so that's £800!), Admin fee of £55 (PER PERSON again, so that's another £220!) PLUS whatever the tariff difference is in the new seat price to be added on top! I am actually far better off just buying brand new tickets direct with the airline at around £35 each than paying BudgetAir ANOTHER £1,020+ just for a very small amendment to our original booking!! I replied to BudgetAir immediately last night stating this and that I did NOT want to change anything on our tickets. It's only down to the airline bringing forward our main flight time that means we will miss it if our connecting flight isn't also brought forward to the earlier one. I also informed them that I had already spoken with Philippine Airlines and was informed that there are still about 60% of the seats left on that earlier flight so that's not a problem to amend our ticket to that flight time AND they would NOT charge ANY FEE because they have made the change to our main flight, NOT ME!! I was quite content with our original flight times and did NOT want ANY changes made as it's now more hassle for us. It now means we need to make arrangements to get to Cebu airport around 6 hours earlier than original and we will have to wait around in Manila airport for a longer period in order to get our main flight to London! Not ideal with a pregnant wife and a 1 year old!! As it stands, I've STILL had NO REPLY from my message last night from BudgetAir, so I will update this review after I finally get a response...if I eventually get one that is!!!! If I don't, I will make a formal complaint and complain to the ombudsman to.