Gave me a 24 hour timeframe to agree to a schedule change of 24 hrs or they would automatically accept it (thus making it impossible to get a refund) - impossible to get them on the phone (premium line that just rings out) and have had a back forth email chain of 11 emails within that 24 hours during which time I've expressly and clearly states several times that I need them to cancel it and obtain a refund, but they've still not initiated it. As the 24 hours has lapsed, they've now sent me my updated tickets which I can't use. Useless - they've forced me to be financially liable as per their T&Cs by completely ignoring my instructions in all of my emails - luckily have a very clear paper trail demonstrating this. If they don't act ASAP it'll be a chargeback situation.