I'm in the middle of a flight issue with this organisation and so far I'm not happy with what I've seen. Booked an air France flight with them that was meant to get me to my destination at 17:45 after a 9am Heathrow departure. Received an email this morning telling me the chosen flight has been cancelled and I'm now on the same departure but arriving 21:40. Spent over an hour on the phone to Budget Air, only to be told "we'll review other options and get back to you within 4 days". Four days? I know that KLM (same family as air France) have an 11:45 departure that arrives at the same destination at 20:55. Not ideal but better that a 10 hour 40 minute travel day. I'm not confident that I'll get the result I want. Either way, I'll never use Budget Air again.